Is Intimissimi Good for Small Businesses? (2026)

Numerous customers report significant problems with shipping and delivery, including delayed orders, lost packages, and orders marked as delivered but never received. Many reviewers state that their orders never arrived, or were significantly delayed beyond the promised delivery timeframe, with some waiting over a month. One reviewer stated, "Order 2420251279 has been placed on 30/11 ,never has arrived. Tracking has stuck from 06/12 they told me to wait,later again said just wait we are investing and then just stopped responding to any emails."

A significant number of reviewers express dissatisfaction with Intimissimi's customer service, citing slow response times, unhelpful or rude representatives, and a lack of resolution to their issues. Many customers report being ignored or receiving generic, unhelpful responses to their inquiries. One reviewer wrote, "horrible response time, extremely rude customer service representative."

Many customers report difficulties with the returns and refunds process, including problems generating return labels, delays in processing refunds, and instances where returns were not acknowledged or refunded at all. Some reviewers claim that the website's return system is consistently malfunctioning. As one reviewer stated, "Intimissimi refuses to refund me even I sent my item back and they received my return. It's been more than 14 days since I returned my order."

Several reviewers express concerns about the quality of Intimissimi's products, particularly regarding the durability and construction of silk and satin items. Some customers report that items ripped or fell apart after only a few wears. One reviewer noted, "I bought a pair of their silk shorts and matching top nearly a year ago and 8 months in the elastic started going on the shorts...the elastic started going on the shorts."

Some customers report technical issues with the Intimissimi website, including problems with payment processing, return label generation, and account access. A few reviewers mention that the website wouldn't allow them to complete their purchase or generate a return label. One reviewer stated, "The website won't allow return generation...the return generation button is missing on the website so they could not generate my return."

A small number of reviewers highlight positive experiences in Intimissimi's physical stores, praising the helpfulness and knowledge of the staff. These reviewers contrast the positive in-store experience with the negative online experience. As one reviewer mentions, "In store experience is better than online: I've shopped at Intimissimi stores a few times over the years and generally have had good experiences of both their products and staff."